We start with a problem and dig as deep as we can to validate it. This part of the process includes sourcing ideas, chatting with diverse groups of people, and analyzing whether to move forward or not with any given problem.
We don't build anything right away. We've learned that most problems or solutions can be validated and explored with prototyping, intentional conversations, and further market research.
Once we've established that a problem is in need of a solution and have validated it with prototyping and partners, we move forward to build an MVP and get the right users on board with testing.